If youβre facing a challenge, follow these steps to get it sorted. If the issue isnβt resolved within 7 working days, move to the next step.
πΉ Step 1: Speak to your school principal, mentor, or the finance/admin office about your issue. Give them 7 days to investigate.
πΉ Step 2: If the issue isnβt resolved, escalate it to the Circuit Office or District Coordinator.
π Find a list of District Offices here: https://bit.ly/4iPlLhGΒ
πΉ Step 3: If needed, report the issue to the Provincial Office.
π’ Find a list of Provincial Offices here: https://bit.ly/42bibZR
πΉ Step 4: If the issue is still unresolved, escalate it to the DBE at beei@dbe.gov.za.
πΉ Step 5: As a last resort, you can contact:
π Public Protector: 012 366 7000 / 0800 112 040
π Public Service Commission: 0800 701 701
π Presidential Hotline: 17737 or President@presidency.gov.za